Shipping & Returns

Shipping Policy

Thank you for choosing Moonwake Gallery to bring enchanting handmade resin crafts into your life. Here's our shipping policy to guide you through the process:

Processing Time:

Please allow 1-3 business days for order processing before shipment. Each item is carefully handcrafted to ensure its unique magic.

Shipping Methods:

We offer standard shipping options to domestic and international destinations.
For domestic orders, we utilize reliable carriers to ensure safe and timely delivery.
International shipping times may vary depending on the destination, but we strive to deliver your treasures as swiftly as possible.

Shipping Costs:

Shipping costs are calculated based on the total weight of your order and your chosen shipping method. You can view the shipping fees during the checkout process.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's journey to your doorstep.

Customs and Duties:

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate. We cannot be held responsible for items misdelivered due to incorrect addresses.

Shipping Delays:

While we strive to meet delivery estimates, unforeseen circumstances or peak seasons may cause slight delays. If you encounter any significant delays, kindly reach out to us for assistance.

Shipping to Multiple Addresses:

At this time, we can only ship to one address per order. If you wish to ship items to multiple locations, kindly place separate orders for each address.

Shipping Restrictions:

Some countries may have restrictions on certain resin products. Before placing an order, please ensure that your country allows the importation of resin crafts.

We hope you thoroughly enjoy your handcrafted resin treasures from Moonwake Gallery. If you have any questions or need further assistance regarding our shipping policy, don't hesitate to contact our dedicated customer support team. Your satisfaction is our utmost priority.

Thank you for choosing Moonwake Gallery, where dreams take form in resin artistry.

Return & Exchange Policy

As a local business devoted to crafting each piece with love and care, we want to ensure your utmost satisfaction. Please review our Return & Exchange Policy below:

All Sales Final:

Due to the unique nature of our handcrafted resin products, all sales are final. Once an order is placed, it cannot be returned or exchanged.

Quality Assurance:

We take great pride in the craftsmanship of our creations and adhere to stringent quality control measures. Each item is carefully inspected before shipment to ensure it meets our high standards.

Shipping Damages:

In the unlikely event that your order arrives damaged during transit, please contact us immediately. We will work with you to resolve the issue promptly and ensure a satisfactory solution.

Lost or Stolen Packages:

Moonwake Gallery cannot be held responsible for any lost or stolen packages after they have been marked as delivered by the shipping carrier. If you encounter any delivery issues, please reach out to the carrier for further assistance.

Custom Orders:

As our products are handmade, we do not accept returns or exchanges for custom-made pieces. We encourage open communication during the creation process to ensure your custom order meets your expectations.

Cancellations:

We understand that circumstances may change, and you may need to cancel your order. Please contact us as soon as possible after placing your order, and we will do our best to accommodate your request. However, cancellations may not be possible if the item has already been shipped.

Customer Support:

If you have any questions or concerns about your order, our products, or our policies, please don't hesitate to contact our dedicated customer support team. We are here to assist you and provide the best possible experience with Moonwake Gallery.

Though we cannot offer returns or exchanges, we are committed to ensuring that you receive a product of the highest quality, infused with the magic of our artisanal craftsmanship. Thank you for supporting our local business, and we hope you cherish your Moonwake Gallery resin treasures for years to come.